Shipping & Returns
Shipping Information
All orders placed through MadeOnBoardLTD.com are processed and dispatched by MadeOnBoardLTD™. We aim to ship all orders within 1–3 business days unless otherwise stated.
Delivery Times
- UK & EU: 3–7 business days
- USA & Canada: 7–14 business days
- International: 7–21 business days
Delivery times may vary depending on customs, carrier delays, or external factors. These circumstances are outside our control.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Returns & Refunds
We offer returns or replacements under the conditions below. To be eligible, items must be unused and in original packaging.
Eligible Return Reasons
- Product arrived damaged
- Incorrect item received
- Manufacturing defect
Non-Eligible Returns
- Signs of use or wear
- Damage caused by customer
- Changes of preference
How to Start a Return
Email our support team at:
support@MadeOnBoardLTD.com
Include your order number and photos (if applicable). Returns are reviewed within 48 hours.
Refund Process
Approved refunds are processed back to your original payment method. Processing times depend on your bank or provider.
Late or Missing Refunds
If you have not received a refund after 10 business days, please contact us at:
support@MadeOnBoardLTD.com